We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unworn, and in original packaging.
• Custom or personalized jewellery is non-returnable.

How to Initiate a Return

• Contact our support team with your order number.
• We will provide a return shipping label.
• Ship the item back to us within 3 days of receiving authorization.

Refund Process

Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method.

Exchange Policy

We offer exchanges for items of equal or higher value (with the price difference paid by the customer). Exchanges are subject to stock availability.

Non-Returnable Items

• Earrings (for hygiene reasons)
• Custom engraved jewellery
• Sale or discounted items