At Saundarya, your satisfaction is our priority. If you are not completely happy with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return:

• Items must be returned within 7 days of delivery
• Products must be unused, unworn, and in their original packaging with all tags intact
• The item should be in the same condition as received
• A valid proof of purchase (order ID/invoice) is required

How to Initiate a Return

Follow these simple steps to request a return:

1. Contact our support team with your order number and reason for return
2. Once approved, we will share return instructions and (if applicable) a return shipping label
3. Ship the product within 3 days of receiving return authorization

Refund Process

• After we receive and inspect the returned item, we will notify you of the approval status
• Approved refunds will be processed within 5–7 business days
• The amount will be credited to your original payment method
• Shipping charges (if any) are non-refundable, unless the return is due to our error

Exchange Policy

• We offer exchanges for items of equal or higher value
• Any price difference must be paid by the customer
• Exchanges are subject to product availability

Non-Returnable Items

The following items are not eligible for return or refund:

• Earrings (due to hygiene reasons)
• Custom or personalized jewellery (including engraved items)
• Sale or discounted items

Important Notes

• Saundarya reserves the right to decline returns that do not meet the above conditions
• Damaged, defective, or incorrect items must be reported within 24–48 hours of delivery with supporting images

Contact Us

For any return or refund-related queries, feel free to reach out to our support team via our website.